Sometimes you have to look outside of IT to see the effects of DevOps. Here’s an example.
My dad has been in the hospital for more than six weeks. Each of the doctors and nurses is well trained, knowledgeable, and attentive. But clearly, there is an issue. So what’s the problem?
Here’s a brief outline.
Do you see the communication problems?
It is incredibly frustrating to watch it all unfold. And here’s the problem, as I see it:
But no one seems to be paying much attention to the business objective, which is getting my father healthy so he can go home.
Development and Operations
Each doctor is taking care of development, introducing next steps that might work in a vacuum.
But the operations, the coordination that produces successful outcomes, are a disaster.
Better communication would improve individual performances by aligning them with other activities and improving accountability, and improve the overall outcome by again aligning activities.
From the hospital to the IT department, DevOps is just teams working together. It’s common sense.
Legislation already on the books in Singapore levies fines for not being timely enough in alerting the authorities and victims of a breach, and also for not using proper protocols for consumer data protection.
To learn more about changing laws and regulations and how to overcome the challenges of compliance, red our new white paper, 2016 Communication Best Practices for Data Breaches and Service Outages.