Manager, Revenue Intelligence (BI)

US: CA, CO, FL, GA, ID, KS, MA, NH, NJ, NV, NY, PA, TX, UT, VA, WI Canada: BC, QC and ON only

About the Position

xMatters is looking for a Business Intelligence superstar to join our Revenue Operations team.  In this role you will design, implement and define our systems, reports and analytics around revenue insights. The ideal candidate will graduate xMatters from excel spreadsheet reporting, exporting large data sets, and manually generated reports, into data pioneers. This is a new, enhanced function at xMatters, which presents tremendous opportunity for advancement. But first, help us select the BI solution that will fit our technology stack. Then, design the configuration and flow of data to ensure accuracy and integrity. Then, reward stakeholders by giving time back to act; instead of spending copious amounts of time sifting through fragmented insights.


About xMatters

Diversity and Inclusion – We hire people from a wide range of backgrounds and experiences while fostering a culture that ensures everyone’s perspective is heard and respected.

Innovation – We’re in the digital transformation business, so it’s in our DNA to be bold, experiment, and quickly adapt to market changes across our company, from finance to the field.

Professional Development – We invest in the growth of our people, paying for training, conferences, meetups—whatever helps them grow and do their best work.

At xMatters, we work together to help our customers solve technology problems before they become business problems (translation: when $hit happens, we minimize the blast radius).

xMatters is building the next generation Digital Service Availability platform. Our customers’ livelihood depends on their Digital Services – our platform ensures those services are up and running. We started over a decade ago building alerting apps. Now our leading incident management platform is in use by the biggest, most complex companies in the world. It’s pretty cool. With more than 2 million technology professionals on our platform we are the most widely used IT, SRE and DevOps platform in use today. xMatters is headquartered in San Ramon, CA with offices in Victoria, Montreal, Vancouver, Draper UT, London and Sydney. 2016 Rated #1 by Fortune – BEST PLACE TO WORK – Midsize Technology Company!



First and foremost – we are all about “Same Team”. We win and lose together. We also love providing Insanely Great Service to our clients and treating the people who work for our customers as partners and friends. We believe we can be great and strive to get there without climbing over our co-workers (fellow xPerts).

What You'll Do

  • Assist in selecting and implementing a BI solution
  • Develop strong collaborative relationships with key stakeholders in Sales, Marketing, Operations, CX, and Finance
  • Partner with Sales, Marketing, Operations teams to design, develop & deliver robust and scalable reporting automation
  • Define data processes and tools with Sales, Marketing, and CX to produce full-funnel revenue dashboards and other business intelligence reports
  • Provide daily revenue insights to stakeholders
  • Develop scalable full-funnel reporting
  • Simplify complex problems & large data sets to extract non-obvious insights
  • Take xMatters to a new level of revenue insights
  • Be personable, approachable and able to connect with each and every person on the team and throughout the business
  • Remain detail-oriented while working across a wide variety of projects, with the ability to be hands-on and customer service minded

Who You Are

  • Able to drive a project from conception to completion
  • Experience creating and interpreting Sales, Marketing, and CX reports
  • You exhibit an enthusiastic, can-do spirit and approach your work with curiosity, resilience, and a growth mindset in a fast-paced, dynamic, and often ambiguous work environment
  • You have a demonstrated commitment to ongoing personal growth and development
  • You are passionate about technology and relish the opportunity to learn and apply new technical concepts to your work
  • An expert in BI, preferably having implemented BI solutions previously
  • Demonstrated ability to work collaboratively across different functions and effectively influence senior business partners
  • Deep experience in demonstrated ability to simplify complex data sets and extract non-obvious insights with frameworks and analyses
  • Strong ability to project manage and to remain detail-oriented while working with numerous stakeholders


  • Bachelor's degree, preferably in Mathematics, Computer Science, Statistics or a Business-related degree
  • At least 4 years of related work experience
  • Advanced experience with SQL and pulling data from relational databases
  • Tableau/front end design for Business Intelligence
  • Superior Excel and proficient PowerPoint skills
  • Experience in Salesforce and Marketo beneficial
  • Demonstrated ability to work collaboratively across different functions and effectively influence senior business partners
  • Knowledge of SaaS KPI’s and funnel reporting

Want to join our team?

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