POSTED ON Dec 10, 2015
We learned some interesting things from an independent survey about what happens in the opening minutes after a major incident is discovered.
POSTED ON Sep 10, 2015
Some companies making operational shifts, turning their IT departments from cost centers to profit centers. But how?
POSTED ON Apr 27, 2015
Most of IT professionals take at least 15 minutes to engage the right person after a major IT incident. But our customers take 2-5 minutes. Find out why.
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