POSTED ON Nov 07, 2018
When automating major incident management, focus on how you measure time to restore service properly and beware what you don't measure.
POSTED ON Oct 30, 2018
Regardless of how hard you try, major incidents will occur. How you use major incident data will determine how much of an impact an incident will have on your business, your customers and your revenue. The last step that should be in y ...
POSTED ON Oct 18, 2018
During major incidents, stakeholders including customers, executives, partners, and others who also demand frequent status updates. Part of your major incident response plan needs to focus on initiating and developing communication wit ...
POSTED ON Oct 11, 2018
Effective major incident management depends on many things, including planning and execution under fire. Traditional major incident management wisdom as seen in through ITIL talks about remediation process, but it doesn’t address the ...
POSTED ON Oct 04, 2018
To be prepared for a major incident, develop a process to deal with major incidents that is separate from your other business protocols.
POSTED ON Jul 25, 2017
According to a 2017 DevOps survey from xMatters and Atlassian, most modern companies do not have consistent major incidents responses.
POSTED ON Apr 26, 2017
Use the visual event timeline to gain real-time insight into how an active event is progressing and who is actively working to resolve the issue.
POSTED ON Sep 08, 2016
What happens when standard processes break down and people, systems and tools can no longer communicate? Have you read Lord of the Flies?
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