Spring is here at xMatters and along with the arrival of longer and warmer days, comes one of the many investments in our integration platform you’ll see this year.

Integrated Properties are a new addition to the xMatters platform, allowing message senders to automatically pull data from external sources into their message content.

Our integrations have always provided this capability, but message initiation is usually automated and driven by triggers defined upstream of xMatters. This approach has been proven over and over again to reduce the MTTR (Mean Time To Respond) to major incidents; however, there are other situations where an additional, manually initiated message might be prudent:

• A Service Manager needs to engage the on-duty major incident managers
• An Incident Manager needs to find and assemble the resolution team
• An Incident Manager needs to send up-to-date status updates to key stakeholders, including customers, partners, and executives.
• An Incident Resolver needs to request assistance and collaboration from the on-call members of additional teams.

Imagine you are an Incident Manager and are responsible for making sure that a incident is resolved within a certain SLA. After a new incident is logged and assigned to you, you perform your initial triage and determine that you need assistance from the on-call member of the Network Operations team.

Follow the images below to see how Integrated Properties can help you deliver more information to the on-call member of the Network Operations team without additional effort.

Click any image for a larger view

Attached to this article is a sample integration service (9KB)that will return sample data for the Integrated Properties definition seen in the screenshots above.

For more hands-on examples in one of our Getting Integrated Guides.

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