A New Era: Adaptive Incident Management
Digital transformation requires world-class digital service resilienceView the Infographic Watch the Video
Where do you rank on the Incident Management Spectrum?
To see where you and your peers rank on the Incident Management Spectrum, download State of Automation in Incident Management research.Get the Research
What Is Adaptive Incident Management?
Adaptive incident management solves the challenge of responding to service interruptions across teams, cultures, and systems. Automated resolution, dynamic collaboration, and data-driven process improvements build outstanding customer experiences. Teams can scale up and down based on changing conditions to efficiently manage and resolve incidents of all sizes, impacts, and severities.Learn Why Organizations Must Adapt
Incident Management Spectrum
Meet the xMatters Incident Console
Your total collaboration center for incident management
Achieve cohesive enterprise response by bridging disparate incident management processes, data insights, and tools.
Automate and guide:
Resolve incidents faster by combining the efficiency of process automation with the power of human problem-solving.
Evolve and improve:
Accelerate continuous improvement and service resilience through comprehensive incident data and advanced analytics.
Close the Customer Experience Gap
Increasing the pace of innovation can cause performance issues that fall well short of customer expectations. Continually managing incidents slows innovation — it’s a vicious cycle.
Digital service resilience is your key to innovation.Find Out More