Play nice, with everyone
Data integration
We have expertise in integrating with common enterprise software ranging from old to new stuff. Our integration capability ranges from application level to data level integrations. This approach allows you to communicate more effectively with your employees and customers. Help them take action faster than ever before.
System integration
We provide several standard application program interfaces which are available through several mechanisms, including web services, for flexible integration and event handling. Our relevance engines can easily be combined or integrated with enterprise applications, system and network management tools, service impact applications, support and help desk systems, change and configuration applications, run-book systems, enterprise scheduling and personnel data sources including LDAP, Active Directory, SSO, CMDB, Peoplesoft, Lotus Notes, SOAP and even good ‘ole Microsoft .xls sources.
Call center integration
We can integrate to your communications systems as well as the global communication providers. This capability allows you to leverage your contact center software and systems to drive better performance and enable you to get the most out of the systems you've already invested in. We integrate with key systems such as network call routing hardware and software (like Cisco ICM), interactive voice response (IVR) systems, automatic call distributors (ACDs) and CTI software.