Talk back to your apps - it's ok!
Wouldn't it be nice if when you sent a notification to someone you knew if they received it? Better yet, if that person could respond back to you letting you know they're available to take the ticket, or able to approve your change request, wouldn't that make the notification you sent a lot more valuable? We think its important to do more than just broadcast a message - that message has to have an action in order to move your processes along.
- One click to fix the problem
- Polling
- Confirming availability
- One click to mobile access
- Reporting and metrics
Not every issue is a major issue, sometimes there are simple actions that can be taken to resolve it. Whether you're putting a job on ice or approving a change request, two-way responses let you fix the problem in one click.
If you've ever sent an email to your team asking, "can you access this system right now?" to check the status we have an easier way - two-way polling capabilities to streamline your incident management processes. Send an email, text, page - whatever - to any number of people across your organization to get responses to questions.
After you send an alert letting the on-call person know there's an open ticket you'd like to assign to them, do you sit around and wait for them to let you know if they're even available? It's faster to confirm their availability with the click of a button.
Our two-way response functionality can even update the monitoring and support systems you use with mobile access. This means that your staff will have access directly into a these systems with context-specific screens so they can interact directly with that system when they respond.
Two-way responses that are automatically noted in the audit trail mean that you'll be able to pull actual numbers. You'll never have to SWAG the average response time is - again all of that data is automatically captured in the relevance engine. You can demonstrate your organizaitons average response time and know when you're meeting your SLAs.
