For your information...
Now that you've got the right people engaged to fix the problem there are probably a few other hundred people that need to know about it. Why not be proactive and notify the people who are impacted by an outage before they get the chance to call you?
Sending FYI alerts to managers, executives and stakeholders means you'll never hear, "Why didn't anyone tell me?" again. Let them know about situations as soon as they come up so they're always in the loop.
Stop the help desk calls from coming in by communicating to the people who are impacted. One of our clients managed to save $1.9 million through service automation and help desk call reduction. That's a log of dough!
Your business doesn't operate in isolation, if an IT service outage impacts your ability to work with partners, let them know.
People aren't watching their computer screens for service impact alerts, reach them the most effective way based on the type of issue and where it occurs. How effective would it be to email someone letting them know email is down?
Let people decide when they want to be notified of service impacting events. Managers and execs, stakeholders, end users, and partners can all subscribe to they types of events they want to receive service impact alerts for.
