Outlook is so jealous...
Hmmm...on-call schedules and escalation rules still in spreadsheets...what year is it again? Turns out, in this day and age you can easily tie them into the tools you use everyday instead of having them live in static places where they go out of date in a week. Up-to-date contact information and schedules means that your process is respected no matter what system accesses it.
- Set and forget schedules
- Exceptions
- Escalation rules
- Who's on duty report
- Centralized processes
- Manager escalations
- Reporting and metrics
Wouldn't it be nice if you could set up your on-call schedules for months at a time? It's actually pretty simple to create recurring coverage that you can set and forget. This means that people will spend less time looking for the right person and more time taking action to resolve the issue.
Vacations, holidays or special events - exceptions are what makes scheduling complicated. In xMatters you can override an existing schedule, or set up a temporary replacement so you never waste time sending notifications and assigning incidents to someone who's unavailable to take action.
Who doesn't love flexibility? Primary on calls, multiple people on call, different windows of escalation between people, groups in groups - we can help ensure your escalation rules are set up to fit your team's needs. Automated escalations mean that someone will be continuously notified until an issue is acknowledge and accepted.
Generate an up-to-date on-call list for any team at any time with the click of a button so you always know who to call when an incident occurs. We even take it one step further - the system automatically reaches out to them so you don't spend time on manual call outs.
Is it just us or are on-call schedules never actually useful? It seems no matter what the contact information is out-of-date or the schedule itself is stale. You can integrate them into the systems you use and those systems will always have the most up-to-date contact information with xMatters.
We can help you take escalations a step further and include manager notifications in your processes. Managers can automatically be notified if an incident isn't acknowledged after a certain period of time, or if the incident needs manager involvement.
Know that your on-call schedule is working, where you need more coverage, and which coverage styles are working better than others. Your schedules will no longer be a dreaded task and instead of wasting time looking up who's on call and doing manual call outs, you'll be able to have your staff working on projects and tasks that actually add value.
