Just do it...anywhere
Don't be glued to your console waiting for the next ticket to be created. Don't wait to get back to your desk to approve a change request. Don't call into your teammates to give them updates on the issues you're working on. Do it all from your smart phone. After all, your time to resolve shouldn't include the time it takes to go back to your desk to close the ticket.
Because all IT departments pick one vendor for their systems and stick with that right? Wrong! Bridge your operations and support tools with xMatters regardless of the vendor mix you use. You can create a ticket from your job scheduling system with one click.
Our mobile access functionality is designed to help move your process forward. You don't just get a tiny version of the entire screen on your BlackBerry - you get context specific screens. If someone just wants you to approve a change request you'll be shown the details you need to know - the request, the impact to the business, the potential cost - with specific actions so you can carry on the workflow.
Don't return to your desk just to gain access to your service desk application. Whether you need to get more details on a ticket, assign it to someone else, provide status updates or create a brand new ticket - do it from wherever you are.
Don't call the service desk or your manager to find out the current state of your work queues, do it from your web enabled phone so you'll always be on top of it.
Don't worry about interrupting someone in a meeting to get a change request approved or wait until you're back at your desk to create one - do it all from your phone.
Often times you want a management level view of your IT services as they're operating in real-time. Imagine if you had that on your smartphone so you didn't have to be at your desk to get it.
