You rock, and now you can prove it.
After the hours of agony you spend building spreadsheets with your on-call schedules, and using "send and hope" email as your method for notification delivery, how do you know how you're doing? We've tied reporting and performance metrics into every aspect of our IT relevance engines so you always know what's working, and what isn't. Afterall, you can only have real metrics when you have an automated process.
With reports that show you how long it takes groups to respond and resolve issues you'll always be able to improve your processes. This data will let you know if your on-call schedules need improvement, if you need more coverage in certain areas, how frequently incidents are escalated to managers and if your overall process is flawed.
Who doesn't want to show how much they rock? With metrics into how long its taking for you and your team to respond, how frequently you are or aren't escalating to managers, and how quickly you resolve incidents you'll be able to show your value back to the organization.
Mean time to do something - acknowledge, notify, respond, repair, resolve - the list is endless but our reporting functionality gives you visibility into all of your processes so you can pull accurate reports for all of these.
Have a record of every action so you know exactly what happened in each process. This audit trail of the collaboration across teams makes it easy to know who responded, who participated, and who didn't.
Who doesn't love a little competition? Who's the fastest to respond? Who escalates to managers the most? Let your team know where they stand and how they compare for all the metrics you care about.
