Stop, look, collaborate and listen.
How often do you have to pull in people across teams to get an issue resolved? Sometimes all you need is real-time tools to help you collaborate - pull in people and groups, provide updates to people who need to know, access systems from anywhere.
- (find you) conferencing
- Know who to collaborate with
- Service impact alerts
- Real-time updates
- Involve various groups
- Polling
"Get everyone on a conference bridge now!" We're sure you've heard that yelled or written in all caps several times. With (find you) conferencing you can instantly get your team, network, security, server, operations, support – even vendors – all on a conference call in less than 60 seconds. Give your service desk a voice!
Because our on-call schedules are updated in real-time the second someone makes an exception alerts are routed to the next person - you'll never worry about who's on-call and whether their schedule is up-to-date again, and you'll always know who the responsible party is across teams.
Let the people who need to know, know. Mangers, executives, stakeholders, end users, partners - be proactive about service impacting events so they don't have to call you.
Don't waste your time on calls asking for status updates - use a tool that lets you provide information back to the people who want to know as soon as it's available.
It's easy to grab people from other groups to get them involved in issues with xMatters - it's a click of a button to alert them to the issue and give them the option to respond back.
Easily send polls to your team, across teams, or to impacted parties. You can pretty much send a poll to anyone to collaborate across your organization.
