IT Incident Management

Reduce MTTR
with Targeted Notifications


Enterprise-Grade On-Call Scheduling

Embrace enterprise complexity. Work with holiday schedules, divide work among team members, and enjoy 24x7 follow-the-sun coverage. Define repeatable processes, or tailor escalations to unique situations.

  • Coverages

    Quickly manage coverages tailored to your team.

  • Escalations

    Escalate relentlessly until you reach someone.

  • Manage Team

    Easily add team details.

A Few of the things we deliver...


Integrate to Anything, Anywhere

Closed-loop integrations plug xMatters directly into the workflow of your existing systems, whether they're cloud-based or on-premise.


Conferencing and Collaboration

One-click conference capabilities gather the appropriate team members on a conference bridge fast. Provide recipients with menu-based response options, and the ability to add comments with free-text annotations.


Remember the Big Picture

Give individual control over alerts and messages, while maintaining control with detailed reports and analytics.

  • Customize Messages

    Send manual messages with ease.

  • Communication Center

    Send and receive messages in an intuitive, chat-like interface.

  • Reporting

    Use detailed reports to improve processes over time.

  • Subscriptions

    Subscribe to the notifications that you need.

IT Management Pricing

IT Management Pricing

Starter $16 per user/month
  • Max Users:

    <100

  • Communications:

    SMS, voice, mobile push, pager, email

  • Roles:

    10

  • Integration Rate:

    3 events/min

  • Manual Alerting:

    Included

  • Conference Call Alerting:

    Included

  • Communication Center:

    No

  • Support:

    8x5 - Email, Forum, Online

  • Client Success Manager:

    No

  • SLA:

    99.5%

  • Design Tools:

    Limited

  • Messaging:

    Package Included

  • Multiple User Types:

    No

  • Multilingual Messaging:

    No

  • Data Sync Integration:

    Optional

Base $50 per user/month
  • Max Users:

    Unlimited

  • Communications:

    SMS, voice, mobile push, pager, email

  • Roles:

    Unlimited

  • Integration Rate:

    15 events/min

  • Manual Alerting:

    Included

  • Conference Call Alerting:

    Included

  • Communication Center:

    No

  • Support:

    24x7 - Forum, Online, Phone

  • Client Success Manager:

    Assigned Person

  • SLA:

    99.95%

  • Design Tools:

    Limited

  • Messaging:

    Package Included

  • Multiple User Types:

    Full & Standard avail.

  • Multilingual Messaging:

    12 languages

  • Data Sync Integration:

    Included

Advanced $60 per user/month
  • Max Users:

    Unlimited

  • Communications:

    SMS, voice, mobile push, pager, email

  • Roles:

    Unlimited

  • Integration Rate:

    30 events/min

  • Manual Alerting:

    Included

  • Conference Call Alerting:

    Included

  • Communication Center:

    Yes

  • Support:

    24 x7 - Forum, Online, Phone

  • Client Success Manager:

    Assigned Person

  • SLA:

    99.95%

  • Design Tools:

    Unlimited access

  • Messaging:

    Package Included

  • Multiple User Types:

    Full & Standard avail.

  • Multilingual Messaging:

    12 languages

  • Data Sync Integration:

    Included

We’re trusted by over 1000 global companies for a reason.
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