IT Incident Management

Reduce MTTR
with Targeted Notifications

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Enterprise-Grade On-Call Scheduling

Embrace enterprise complexity. Work with holiday schedules, divide work among team members, and enjoy 24x7 follow-the-sun coverage. Define repeatable processes, or tailor escalations to unique situations.

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  • Coverages

    Quickly manage coverages tailored to your team.

  • Escalations

    Escalate relentlessly until you reach someone.

  • Manage Team

    Easily add team details.

Reduce Your Mean Time to Resolve Incidents

Improve SLAs and get your business back up and humming faster

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MTTR


Integrate to Anything, Anywhere

Closed-loop integrations plug xMatters directly into the workflow of your existing systems, whether they're cloud-based or on-premise.

Featured Integrations


Conferencing and Collaboration

One-click conference capabilities gather the appropriate team members on a conference bridge fast. Provide recipients with menu-based response options, and the ability to add comments with free-text annotations.

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Remember the Big Picture

Give individual control over alerts and messages, while maintaining control with detailed reports and analytics.

  • Customize Messages

    Send manual messages with ease.

  • Communication Center

    Send and receive messages in an intuitive, chat-like interface.

  • Reporting

    Use detailed reports to improve processes over time.

  • Subscriptions

    Subscribe to the notifications that you need.

Rapidly reduce call volume

Automate important communications to respond to the business faster

Rapidly reduce call volume

IT Management Pricing

IT Management Pricing

Starter $16 per user/month
  • Max Users:

    <100

  • Communications:

    SMS, voice, mobile push, pager, email

  • Roles:

    10

  • Integration Rate:

    3 events/min

  • Manual Alerting:

    Included

  • Conference Call Alerting:

    Included

  • Communication Center:

    No

  • Support:

    8x5 - Email, Forum, Online

  • Client Success Manager:

    No

  • SLA:

    99.5%

  • Design Tools:

    Limited

  • Messaging:

    Package Included

  • Multiple User Types:

    No

  • Multilingual Messaging:

    No

  • Data Sync Integration:

    Optional

Base $50 per user/month
  • Max Users:

    Unlimited

  • Communications:

    SMS, voice, mobile push, pager, email

  • Roles:

    Unlimited

  • Integration Rate:

    15 events/min

  • Manual Alerting:

    Included

  • Conference Call Alerting:

    Included

  • Communication Center:

    No

  • Support:

    24x7 - Forum, Online, Phone

  • Client Success Manager:

    Assigned Person

  • SLA:

    99.95%

  • Design Tools:

    Limited

  • Messaging:

    Package Included

  • Multiple User Types:

    Full & Standard avail.

  • Multilingual Messaging:

    12 languages

  • Data Sync Integration:

    Included

Advanced $60 per user/month
  • Max Users:

    Unlimited

  • Communications:

    SMS, voice, mobile push, pager, email

  • Roles:

    Unlimited

  • Integration Rate:

    30 events/min

  • Manual Alerting:

    Included

  • Conference Call Alerting:

    Included

  • Communication Center:

    Yes

  • Support:

    24 x7 - Forum, Online, Phone

  • Client Success Manager:

    Assigned Person

  • SLA:

    99.95%

  • Design Tools:

    Unlimited access

  • Messaging:

    Package Included

  • Multiple User Types:

    Full & Standard avail.

  • Multilingual Messaging:

    12 languages

  • Data Sync Integration:

    Included

We’re trusted by over 1000 global companies for a reason.
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