BFF your customers
Open, honest, fast and relevant communications
We get it, getting your customers to hear your message is hard. How do you find the right person, deliver the right content and make sure your offers and messages reach those who want it? Better yet, how do you make sure that they actually receive it in a format they want? This is where we step in. With a relevance engine from xMatters you can be sure to communicate with the people, with what matters. Here are just a few ways we do it.
- Build your own
- Communication Channels
- The right contact info
- Two-way responses
- Subscriptions
- Service Impact Alerts
Notify your customers of service impacting events, offer them relevant offers, survey their feedback – whatever you want. The content of your notifications is up to you; we’ll just help make sure the messages get out there with our messaging apps.
Email marketing isn’t exactly the most effective thing out there anymore. What if you could send text messages? Or phone calls? As long as you have the contact info, we can deliver your message through any communication channel you can think of. Seriously, try and stump us.
Sure you can send whatever message you want in whatever format you want, but how do you actually make sure the messages are received? xMatters can help control your database. We can integrate with your systems and run validation tests and reports so you know who’s devices are active.
Let’s be real, sending a message is easy. Anyone can do it. What makes your communications impactful is the ability for the person who has received it to respond back to you. This is where we can help. All of our relevance engines let you define what responses you want your recipients to have. Press 1 to accept the offer, press 2 to decline. Whatever you want.
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No one wants to be spammed. We all hate when we get marketed to against our will. Thankfully we can make sure that your customers can subscribe to the type of messages you send out so they only receive the things they care about, and none of the things they don’t.
Vodafone uses our relevance engines to deliver service impact alerts to their customers to prevent churn. In fact, they’ve sent over 18,000 messages in less than 5 minutes proactively notifying customers of service impacting events. Sometimes being proactive about the bad things that happen is just as important as providing relevant offers.