Cloud providers

Avoid the “perfect storm” with a relevance engine

Yesterday you were a software company or a value added reseller? Maybe you were a distributor or a consultant? Well today you are a cloud provider for your customers. Your customers have decided that you are the expert in your application or service and so they want you to provide it “as a service.” Cool.

Oh one small catch. You need a data center, operations team, support team, change team, SLM team, DR team and you just became an always on, 24x7 provider.

We can help.

Our relevance engines help you run a tight ship, provide a higher level of service, communicate instantly with the people at your clients and stand out in a crowded, cloudy space.

One of the largest clouds in the UK saved over $8 million annually, they are happy
One of the largest MSP’s in the world consolidated 29 tools, they are faster
One of the largest print service clouds now communicates quickly to their clients, their clients are happy

Be your clients BFF, quickly communicate

Our specially designed service provider editions are available as a service or as software. Each engine contains multiple modules to help you deliver a higher standard of service to your clients as follows:

Be the best in IT operations

Instantly assign issues to your team and reduce your time to repair by 80%
Automate change approvals, drive instant collaboration when major incidents happen

Be the best in communicating

Allow your clients to self-subscribe to service outages or impacts
Automate client messages to be sent rapidly, automatically without impacting your team

Stop perceived or actual service level problems