Different messages for different people...at different times...imagine that
Communicating during an emergency is complicated. You need to send consistent messages to different groups of people at every stage of the incident and make sure you never say too much, or say too little. Every situation calls for a different plan based on the impact to the business, and the notifications you send out during each stage of an incident should be different depending on what the recipients role is. We can help. Aside from helping you deliver the right messages to the right people, we even let the end users "opt in" to events they want to know about - we call it subscriptions. More than that, it's important to communicate throughout your process so you can control what's being said in the news, and on social media.
From the moment disaster strikes you need to be able to communicate with the people affected quickly and efficiently. In the beginning, you need to provide information for their safety, and as the incident progresses you need to provide status updates, and ensure that you're working on recovery. It's equally important to send post-event notifications to let them know that things are resolved.
Getting the right team together to help fix the issue needs to be at the top of your priority list. Our relevance engines allow you to notify people across the organization that it's time to respond, poll individuals to check availability, jump on conference bridges with the click of a button to ensure cross team collaboration, and continuously communicate with teams to ensure you're all working to get things back to normal.
We've all seen it happen - the media can make or break how you're viewed in an emergency. Providing information to your media relations team ensures that you're in control of what's being reported. But it's not just them - your legal team needs to have visibility into your process so they have an audit trail to prove you did everything you could to resolve the situation. What about execs? Don't they need the latest so they can communicate it as well? We can help.
An event that impacts your business has rippling effects - your partners businesses may be affected also. Open communication is key to keeping your partners on track and we'll make sure that you're inner-circle is in the know.
