Stay in control of the situation
When the worst happens, the most important thing is to have as much control of the situation as possible. With xMatters, you not only send complete messages, but our relevance engines provide you with visibility into your process so you can make the right decisions and provide the right information to the right people.
Just notifying people isn’t enough, sometimes you want to build out a workflow. Are you ok? Are you available to help? Our polling functionality lets you take the overall community of people you’re notifying and split them up into smaller groups based on their responses. This makes it easy to meet fill counts for responders and retry when they aren’t met.
Chaining scenarios can be incredibly useful as you work to meet responder requirements. You can create smaller groups and get responses from individuals. Polling makes it smaller, the chaining is what you do with each smaller group.
Real time information matters. You need a dashboard of who’s been notified, who’s responded, and who hasn’t. Having this kind of information means you'll know exactly where you are in your scenario at all times so you make the right decisions.
Situations don’t get remedied in a vacuum. With (find you) conferencing you can instantly get your response team, partners, executives – even vendors – all in a conference call in less than 60 seconds. This kind of instant collaboration ensures your time is spent moving forward instead of running in circles.
It’s great that we have a dashboard that shows you exactly what’s going on in your scenario at any given moment, but what if you’re not in front of a computer? No problem, we can send you updates through any communication channel so you’ll always be in the know.
