xMatters Digital Service Availability Platform

Solve technology problems before they become business problems

xmatters-product-overview

IT Event Management

‘Noise Cancelling Headphones’ To Stay Focused On What Matters

  • Filtering and Suppression
    Eliminate repetitive information when you have problems to solve
  • Alert Correlation
    Group alerts around the same issue together, focus on problems instead of noise
  • Enriched Notifications
    Consolidate information across multiple tools to see the complete picture
  • Context-Based Routing
    Empower stakeholders to opt-in to information they care about
  • Prioritization
    Automate the perfect response by understanding the level of severity and impact
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Integration Platform

Your Foundation For Orchestrated Resolution

  • Orchestrated Toolchains
    Relay data between systems while engaging the right people to resolve faster
  • Hybrid Cloud Support
    Manage resolution processes that span on-premise, private cloud, and public cloud systems
  • Integration Builder
    Transform work with open API’s that connect modern and legacy systems
  • Built-In Integrations
    Quickly connect to popular monitoring, ChatOps, and issue tracking tools with clicks instead of code
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Smart Notifications

Our Notifications Have PhDs In Situational Awareness

  • Resolution Actions
    Eliminate manual work and advance workflow with custom actions that align systems
  • Situational Context
    Pull in relevant data from different tools with unique insights to form a 360-degree view
  • Stakeholder Alignment
    Automatically update stakeholders so you can focus on the task at hand
  • Major Incident Coordination
    Minimize downtime with powerful automation tools during critical situations
  • Conference Call Engagement
    Rally resolvers into a conference bridge at a moment’s notice
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On-Call Management

On-Call Management That’s Simple, Automated, & Self-Maintaining

  • Coverage & Scheduling Calendar
    Ensure team members have your company's back when problems arise
  • Escalations
    Make sure that no issue slips through the cracks while managing the load on your personnel
  • User Self-Service
    Empower your team to schedule temporary replacements and answer shift questions
  • Data Synchronization
    Pull real-time information across your management systems so you can connect with people who can help
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Workflow & Process Automation

Obliterate Bottlenecks & Drive Efficiency By Automating Complex Workflow

  • Orchestrated Toolchain Resolution
    Connect data, people, and tools to fix problems faster
  • Structured Communication Plans
    Make collaboration an accelerator for any resolution process by architecting workflow
  • Scenario Management
    Use best practices to resolve issues, while customizing as needed to account for specifics
  • Post-Mortem Analysis
    Turn rinse and repeat into analyze and improve—apply learnings to future situations
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Analytics

Gain Single Pane Visibility Across Your Business

  • Incident Timeline
    Gain play-by-play visibility for real-time understanding and post-mortem analysis
  • Time Machine
    Learn what worked and what didn’t by going back in time—instant replay for incident management
  • Real-Time Event Visibility
    Gain up-to-the-second information about your key service level indicators
  • Team Performance
    Assess contribution and improvement areas through team-wide or user analysis
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Enterprise Grade Architecture

Scalability, Reliability, & Security—We Nail The Tough Stuff Too

  • Data Security & Reliability
    Ensure compliance with privacy, risk management, and security standards
  • Globally Distributed Cloud Infrastructure
    Future-proof execution at the levels of performance your enterprise requires
  • Hybrid Environment Interoperability
    Secure, scalable management of data behind the firewall alongside cloud systems
  • Role-Based Access & Administration
    Control the information and access levels for each of your users and groups
  • Scalable Group Management
    Support teams of limitless size with scalable user data processing and management
  • Uptime Guarantees
    Enterprise SLA of 99.95%, phone/email/online support provided 24-7, all year
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xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership.
Matt Kelley
Sr. Manager Network Operations
In our transition to a DevOps organization, xMatters has been integral in ensuring our developers and operations teams can address complex incident management scenarios in a more consistent, scalable and efficient manner, enabling us to provide a better overall customer experience.
CHRIS CROCCO
LEAD NETWORK SOLUTIONS ENGINEER

Trusted By Countless Teams At Global 2000 Companies

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