Consulting

What matters to everyone connected with your business?

We can help you find out.

xMatters relevance consultants will work closely with you to uncover areas where you can more effectively deliver what matters to everyone connected to your business – including customers, internal teams, and external partners. As a result, your products and services will become more valuable to everyone who uses them.

Here’s how we do it:

1. Discover. We help you identify the areas where your teams and customers need access to information, choices, and contacts.
2. Collaborate. We help you identify the places in your organization where key information is located.
3. Design. We design a solution, using our pre-configured relevance engines, that can be added to your existing applications, processes, and systems to make your business more agile, intelligent, and competitive.
4. Achieve. We work with you to get relevance engines up and running in your business, so that you can start seeing measurable results fast.
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xMatters relevance engines are very technologically advanced. They are able to filter and manage hundreds of thousands of factors to deliver mass personalization on a broad scale – but our primary focus is on people. Our relevance engines help companies determine what people want and need and deliver it to them, while blocking anything that isn’t relevant. This is the heart of our business.

To find out more about how our relevance consultants can help you transform your business, email sales@xmatters.com.

Support

We want you to get the help you need, when you need it. We don’t just make relevance engines – we also become your partner in delivering what matters to everyone connected with your business.

Have confidence that you’ll be supported

We offer two different software support and maintenance plans, so you can choose the plan that suits your needs best.

1. Standard support plan available for all products
2. Premier support plan for xMatters workgroup and xMatters enterprise products only
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What you can expect at maintenance renewal time

Your xMatters representative will get in touch with you to talk more about renewal options. If you haven’t received a renewal notice or talked to an authorized xMatters representative, please contact us at sales@xmatters.com. Our maintenance renewal representatives work with you to make sure that the new maintenance plan meets your current and future business needs, so your business will never experience a lapse in support.

Reinstatement of expired support

Has your xMatters software maintenance agreement expired? Contact xMatters at support@xmatters.com or call 877.xMATTRS to update your contract.

Training

We provide a variety of relevance engine training opportunities in how to use xMatters relevance engines for users, developers, and administrators.

Administrator 4 day course

This course covers topics from installation to scripting and will enable students to adequately install, customize and maintain an xMatters relevance engine in their own environment. Students will learn to make efficient and effective use of the robust features of xMatters and to tailor our relevance engines to meet their own automation, communication and interaction needs. This course is a great way to exchange ideas with other users. Make sure to reserve your seat!

Planned relevance engine customer training course schedule

View the schedule now

xMatters 5 day advanced course

Prerequisite: xMatters administrator course

This relevance engine course is offered to build upon knowledge gained in the base xMatters administrator course. The focus of this course is to educate students in more advanced topics around installation, configuration and customization and extension of an xMatters relevance engine. The training exercises focus on building a complete solution with the available xMatters toolkits, including custom integrations, web page development, web services, and data synchronization.

Planned advanced relevance engine training course schedule

View the schedule now