Resources
Want to learn more about xMatters? We’ve collected a wide variety of relevance engine resources to help you find what you need – from information about how our relevance engines work to how our clients are using them to move their businesses forward.
Browse the categories below, and be sure to check back occasionally – we add new relevance engine resources often.
Solution briefs
open- xMatters product comparison (PDF, .1mb)
- IT engine solution brief (PDF, .3mb)
- Risk engine solution brief (PDF, .3mb)
- Finance engine solution brief (PDF, .3mb)
- Growth engine solution brief (PDF, .3mb)
- Vertical engine solution brief (PDF, .3mb)
- Combination document (PDF, .3mb)
- xMatters on demand datasheet (PDF, .2mb)
- xMatters on demand hosting spec sheet (PDF, .2mb)
Datasheets
open- xMatters (business continuity) engine (PDF, .1mb)
- xMatters (ENS) engine (PDF, .1mb)
- xMatters (IT support) engine (PDF, .1mb)
- xMatters (messaging) engine (PDF, .1mb)
- xMatters (IT operations) engine (PDF, .1mb)
- xMatters and BMC Remedy (PDF, .1mb)
- xMatters and CA Spectrum (PDF, .1mb)
- xMatters and CA Service Desk Manager (PDF, .1mb)
- xMatters and HP Service Manager (PDF, .1mb)
- xMatters and HP Operations Manager (PDF, .1mb)
- xMatters and HP Network Node Manager (PDF, .1mb)
Videos
open- How it Works (YouTube)
- Automated escalations with the xMatters (alarmpoint) platform (YouTube)
- Mobile access with the xMatters (IT operations) engine (YouTube)
- Mobile access with the xMatters (IT support) engine (YouTube)
- Pre-built scenarios with the xMatters (business continuity) engine (YouTube)
- (Find you) conferencing: an xMatters product demonstration
(YouTube) - xMatters Customer Testimonial (YouTube)
- Business continuity case study (YouTube)
- Cash America video case study (YouTube)
- Charles Schwab video case study (YouTube)
- Comcast video case study (YouTube)
- Manpower video case study (YouTube)
- xMatters Social Revolution (YouTube)
- The Royal Wedding(YouTube)
Webcasts
open- Having their cake and eating it too! CSAA and xMatters webinar (webex)
- How to eliminate 80 hours of downtime -Manpower and xMatters webinar (webex)
- The NEW era of conference bridging - Comcast and xMatters webinar (webex)
- How to reduce MTTR by 77% - Cash America and xMatters webinar (webex)
- What if you didn't have to monitor your monitoring systems? - Progress Software and xMatters webinar (webex)
- Plans and Tabletop Exercises To Build An Effective Communication Strategy - DRJ and xMatters webinar (ZIP)
- What the BCP Practitioner should know about Crisis Communications - DRJ and xMatters webinar (ZIP)
- What if you could provide quality communications for critical IT events? - Baptist Memorial and xMatters webinar (ZIP)
- Social Media: What is Your Strategy? - DRJ and xMatters webinar (ZIP)
- Automated Escalations in the Help Desk (.mp4)
- Mobility in the Help Desk (.mp4)
- Preventing Chaos in the Workload Environment (.mp4)
- Version 5.0 Preview (.mp4)
- Transforming IT from old school to super fly (.mp4)
- How's it Working? Measuring your Social Media Success (.mp4)
Case studies
open- Cash America (PDF, .3mb)
- Comcast (PDF, .3mb)
- Defense industry (PDF, .3mb)
- Denver International Airport (PDF, .3mb)
- Financial services industry (PDF, .3mb)
- Fujitsu Ireland (PDF, .3mb)
- Healthcare service provider (PDF, .3mb)
- IT outsourcer (PDF, .3mb)
- Manpower (PDF, .3mb)
- Progress Software (PDF, .3mb)
- Retail industry (PDF, .3mb)
- Sprint Nextel (PDF, .3mb)
- Telecommunications giant (PDF, .3mb)
Whitepapers
open- Mass Personalization (PDF, 1mb)
- Increase the relevance of ITSM (PDF, .4mb)
- Delivering the right information to the right people at the right time (PDF, .4mb)
- Top 10 Things Mass Notiication Can Not Do
(PDF, .4mb)
- The Next Generation of Mass Notification
(PDF, .4mb)
