Upcoming Webinars
Webinar: Don't you wish you could be sure you've planned for everything?
You plan and plan. And just when you think you have all of your plans set, you plan some more. It seems that planning for every scenario is never ending because in all honesty, there are millions of things that could happen that you have to plan for. But what if there was a way to simplify this? What if you changed the way you thought about scenarios and not only thought about what they are, but what the result would be if it actually happened?
Join this hour long webinar featuring Skip Williams of Kingsbridge and Lance Stange of xMatters to learn how to think about the complete picture and plan for the result of the disaster rather than the actual incident itself. We'll even take it one step further and discuss how you can ensure your plans are brought to life with a communication system that matches your processes and delivers the right information to the right people at the right time.
February, 29 2012
8:30am PST
Register now
Webinar: Why Migrate to BSM 9.10
Don't miss this HP and Whitlock webinar where you'll learn about the core value propositions of HP's BSM 9.10 solution and why you should be upgrading now.
- Realize significant reduction in down time, major incidents, and customer impact
- Realize significant benefits in integrations across the entire HP management suite
- Create a rich, user friendly portal for all elements of the HP management suite
- Ensure BSM information locates the right person on the right device and allows them to act quickly with an xMatters relevance engine
February 29, 2012
2:00pm CST
Register now
Webinar Library
Having their cake and eating it too! - Featuring CSAA
AAA of Northern California, a leader in the insurance industry, shared their secret recipe to having their cake and eating it too. They were able to leverage their integration with HP Network Node Manager and the xMatters (alarmpoint) platform to transform organizational responsiveness through two-way communication and subscriptions.
How to eliminate 80 hours of downtime - Featuring Manpower
Manpower, one of the world's largest providers of temporary employees, shared how they eliminated 80 hours of downtime saving millions in the cost of downtime. They were also able to pay off the investment by solving incidents really quickly, saving $744,000 annually.
The NEW Era of Conference Bridging - featuring Comcast
Learn how these rock star revolutionaries from Comcast use one-touch automated conference bridging for critical events. You'll also hear how they manage schedules, engage teams and send notifications all without having a high dollar technician perform phone calls.
How to reduce MTTR by 77% - Featuring Cash America
Hear how Cash Ameria reduced their MTTR by 77%. At one time their IT staff was only notified of critical events through email, so if a system went down or stalled overnight it wouldn't get worked on until the morning when IT staff arrived and checked their emails. Through automated call outs and escalations Cash America was able to notify the right person of critical events immediately so hours wouldn’t pass without them knowing a system was down.
What if you didn't have to monitor your monitoring systems? - Featuring Progress Software
In this webinar, Ron Stier, Enterprise Technology Manager at Progress Software, discussed how they were able to get rid of the old school "eyes on the glass" approach to monitoring by utilizing a relevance engine.
What if you could provide quality communications for critical IT events? - Featuring Baptist Memorial
Baptist Memorial discussed how their investment in HP has provided them with an innovative, highly responsive, and efficient healthcare environment. By integrating xMatters with HP Operations Manager, Baptist Memorial no longer relies on manual processes with outdated call trees and distribution lists to notify staff of issues. Instead, they get the right person to work on the right incidents, all in matter of minutes.
Plans and Tabletop Exercises To Build An Effective Communication Strategy - DRJ and xMatters webinar
When asked what areas need to be improved after any disaster, inevitably companies will often list “communications” as one of the most important areas for improvement. “Communications” is, of course, a broad topic, however, there is one comment that is probably heard more than any others: “Communication needs to be more effective”. Our strategy is two-fold: develop some simple communication rules, and then exercise them. Watch this fast paced webinar to get some great ideas to jump-start your planning process and the exercises you need to do that will test it.
What the BCP Practitioner should know about Crisis Communications - DRJ and xMatters webinar
Let’s say your organization had a disaster but you did a great technical job: data and applications were recovered, the command center operated well, business continued throughout the disruption. However, what will be the perception of your customers, regulators, news media, and employees if the communications response is poor? You know it: the entire response operation will be draped with failure. Watch this webinar featuring Steve Goldman for tips and trips on crisis communication.
Social Media: What is Your Strategy? - DRJ and xMatters webinar
Social media is a tool that has really only been around for a few years, but it is already pervasive in our society. What is it? There are many ways you might define it but one key characteristic of a social media definition is that is refers to the use of web-based and mobile technologies to turn communication into an interactive dialogue. Stop and think about that for a moment. There are two key words included in that definition that is unique to most traditional communications strategies mobile and interactive.
Automated Escalations in the Help Desk
If you laugh out loud when asked about "Mean Time to Respond" to escalated tickets, or assume that the only way to know who was working on a ticket was to call around, then you should listen in to this webinar. Learn about how xMatters (IT Support) engines can plug right into your existing service desk solutions from companies like BMC, CA, HP, IBM, and Service-Now and change the way your team handles tickets that are not resolved by the first touch.
Mobility in the Help Desk
Learn about how relevance engines for IT Support add smarts to your service desk to ensure that if you need someone, they can be reached wherever they are using all the mobile communication channels at your disposal – phone calls, text messages, email. Best of all, being mobile no longer means that you're sidelined – take the actions that you need to, wherever you are, to keep your incident management process moving. Accept new tickets, indicate availability or response time, reassign tickets, and provide updates using mobile devices such as mobile phones, smartphones, and tablets.
How's it Working? Measuring your Social Media Success.
Is this session we will explore social media success…what it is and how you measure it. We will look at tools to help you gauge your success and determine what tools might be best for your type of business. And once you have learned about your Social Media presence, what if you don’t like it, don’t agree with it or want to change it…then what do you do? How do you manage your presence, your Social Media vibe if you well…to get what you want?